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      What is Modeliks' service ethics policy?

      Our Service Ethics Policy for Customer Support is designed to promote kindness, respect, and understanding in all interactions.

      Here are the key principles we uphold:

      1. Respectful Behavior

        We expect all customers and customer support representatives to treat each other with respect, courtesy, and professionalism. Discrimination, harassment, or any form of rude or offensive behavior & communication are not tolerated.

      2. Non-Discrimination

        We firmly believe in equal treatment and inclusivity. Discrimination of any kind is strictly prohibited, and we encourage both customers and customer support representatives to embrace diversity and appreciate one another's unique qualities.

      3. Clear and Constructive Communication

        We encourage open and constructive dialogue between our customers and customer support representatives. We value customers who express their concerns and feedback in a clear and respectful manner, while our compassionate support team is trained to provide helpful assistance with empathy and understanding.

      4. Professional Conflict Resolution

        Our goal is to resolve any issues or concerns in a fair and efficient manner. We kindly ask both customers and customer support representatives to approach conflict resolution with patience, active listening, and a willingness to find mutually beneficial solutions.

      5. Compliance with Policies 

        Both customers and customer support representatives are expected to comply with all relevant policies, terms of service, and guidelines established by Modeliks. This includes following our code of conduct, respecting the privacy of sensitive information, and upholding the principles of ethical conduct in all interactions.

      By embracing our Service Ethics Policy, we can create a supportive and caring community where customers and customer support representatives feel valued and appreciated. Together, we strive to build strong relationships and deliver exceptional customer support with a friendly and compassionate approach.